Nature & Harmonie

Environmentally friendly, natural and VOC-free paints for interior decoration
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General terms and conditions

TERMS AND CONDITIONS

NATURE ET HARMONIE SARL capital of 40 000 €
15, Quai de la Fecht – 68040 INGERSHEIM, FRANCE

Tél. : +33 389.300.830 – Fax : +33 389.300 .835 - E-mail : nature-et-harmonie@orange.fr

SIRET 503 914 780 000 13 APE 2030Z - TVA Intracom : FR 31 503 914 780


The present terms and conditions apply specifically to the website www.natureetharmonie.fr a sole property of the company NATURE ET HARMONIE SARL.
 

Prices
All prices are quoted in euros (€), are inclusive of VAT but exclude any postage and preparation fee (see dispatch / delays and costs).
NATURE ET HARMONIE reserves the right to change its prices at all time, however you will be charged the price displayed at the moment of confirmation of your order.
NATURE ET HARMONIE remains the sole owner of the products until the full payment has been made to NATURE ET HARMONIE.
 

Order
On the website: www.natureetharmonie.fr
You can also order through :
Telephone at +33  389.300.830
Monday to Friday (08.30 to 12.00 and 14.00 to 18.30).
The legal informations are presented in English and will be included at the time of confirmation of the order.
 

Confirmation
Before confirming your order, you acknowledge that you have read and accepted the present terms and conditions. Confirming your order implies that you have accepted these conditions. Unless proved otherwise, the data collected by NATURE ET HARMONIE are the proof of the whole transaction that took place between NATURE ET HARMONIE and its customers.
 

Availability
Our product offers are valid as they are visible on the website, within the limit of available stocks and excluding promotionals listed as such on the site. Should an item become unavailable after confirmation of the order, we will advise you by email. Your order will be automatically cancelled and you will be refunded immediately if your bank account has been charged. 
 

Delivery
The goods bought on the NATURE ET HARMONIE website are dispatched in Europe. Customers outside metropolitan France should contact NATURE ET HARMONIE to set the postage fees. 
The goods sold online are dispatched within 24 to 48 hours after agreement on the postage fees and full payment has been received. 
The goods are delivered at the delivery address indicated during the order process latest 7 days after the confirmation of your order by us, the full payment and from the dispatch date.
If necessary, the transporter will contact the customer as soon as possible to set a delivery appointment with him, no later than 30 days following the confirmation of the order. NATURE ET HARMONIE will not be accountable for any delay in delivery resulting from the constant unavailability of the customer declining numerous appointment proposals by the transporter. 
NATURE ET HARMONIE reserves the right to split the dispatches. The preparation and postage fees will be charged for only one dispatch.
In the case of a postage delay, we will inform you by mail of a possible change of the indicated delivery date. In the event of a delivery delay, we will arrange by mail a new delivery date.  In any event, if the delay exceeds 7 days, you will have the possibility to cancel your order within a timeframe of 60 working days, according to the law. In this case, should you have received the goods after your cancellation, we will refund the goods as well as the return postage fees involved, upon reception of the same goods, complete and in their original condition. 
We also encourage you to contact our customer service should you have any questions or encounter any problem. 
Responsibility : we remind you that all goods, even when sold postage free, are transported at the risk of the buyer. 
Limitations
It is your responsibility to check the goods upon reception and to write your damage claim on the delivery receipt. Point out the precise damage (quantity, reference and packing) on the delivery receipt and send a registered mail to the transporter within 48 hours. Nature et Harmonie is only committed to replace defective or lost goods excluding any penalty or compensation. 
 

Payment
All transactions are conducted through a secure web server. We accept Visa and MasterCard and charge your card upon receipt of your order.
 

Refund
The refund of the goods take place as soon as possible and latest within 30 days following the date by which you exercised your right to be refunded. 
NATURE ET HARMONIE will credit your bank account. The customer may choose another means of refund.  
The advantages granted when purchasing the goods will be cancelled if you return the goods and get a refund for them. 
 

Right of recantation
In compliance with the legislation in force, you benefit from a period of 7 days from the moment you receive the goods to exercise the right of recantation to  NATURE ET HARMONIE without the obligation to justify your motives or pay any penalty. 
Should you exercise this right within the legal period, you will be refunded the price of the purchased goods as well as the postage fees. You have to return the goods in their original condition, complete and not opened in order for us to put them on sale again and accompanied by a copy of the invoice. 
Address of return :
Contact our customer service at +33 389.300.930 available Monday to Friday (08.30 to 12.00 and 14.00 to 18.30).
 

Customer service
Should you have any question or need any information, our customer service is available : 
To order : +33 389.300.830 Monday to Friday (08.30 to 12.00 and 14.00 to 18.30).
 

Intellectual property
The commercial utilisation of the content of the NATURE ET HARMONIE  website through any means of reproduction total or partial, distribution and modification is prohibited. 
Designations, trademarks and any distinctive signs on the website NATURE ET HARMONIE are protected by copyright. The utilisation or reproduction of one of the previously mentioned signs is stricly prohibited and must be authorised in writing beforehand by the owner of the brand. 
 

Liability
The goods for sale conform to the current French legislation  and norms applicable in France. Nature et Harmonie is not liable should the legislation of the country where the goods are to be delivered not be respected (for example if a product is prohibited). It is your responsibility to check with the local authorities if the goods or services you are planning to order may be imported or used. 
The photos posted on the website do not have any legal value and are provided for the sole purpose of illustration. We encourage you to have a look at the description of each product in order to familiarise yourself with its actual characteristics. Should you have any doubt about a product or need any further information, please do not hesitate to contact us at +33 389.300.830.
NATURE ET HARMONIE is only liable for the content of the pages it edits. 
 

Warranty
In accordance with the legal provisions in force pertaining to the conformity of the goods to the contract, we exchange or refund the apparently defective goods or those that do not correspond to your order. Should you ask for a refund, please contact our customer service at +33 389.300.830.
The goods must be returned to us in the condition in which you received them ;
The provisions of this paragraph do not prevent you from exercising the right of recantation previously mentioned. 
 

Applicable law - Disputes
This contract is drafted according to the French legislation. The language used is English. In case of a dispute with professionals and/or retailers, the court of Colmar (France) is the competent jurisdiction. In case of a dispute, the French courts are the sole competent jurisdiction. 
 

Nominative information
The data concerning you are necessary to manage your order and process the commercial transactions. They may be transmitted to companies that contribute to these transactions such as those in charge of executing the services and orders for their management, execution, process and payment. In addition, we keep these data for safety purpose, in order to comply with legal obligations as well as to allow us to improve and customise the services and information that we provide to you.  
In accordance with the Data Protection Act of  January 6th 1978, you have the right to acces, modify, rectify or delete all your personal data on file. Simply write a letter to Nature et Harmonie – 15 Quai de la Fecht – 68040 INGERSHEIM, France, indicating your name, first name, email address and if possible your customer reference. In compliance with the legislation in force, your request must be signed and accompanied by a copy of your ID bearing your signature and mention the address to which we should send you the answer. We will then send you an answer within 2 months following the receipt of your request. 
According to the choices you made when you created or consulted your account, you might receive promotional offers from our company. 

 
 

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